Crisis Operations & Compliance Coordinator

Our crisis response team is accepting applicants for Crisis Operations & Compliance Coordinator. Using your experience intervening in mental health crises, dispatching, and auditing and organizing, you will ensure smooth operations of the Hotline & Mobile Crisis Units across Agency crisis hubs and for ensuring Crisis Unit compliance according to regulatory standards. You will accomplish this by:

Operations

• Overseeing the operations and communication among all Agency crisis hubs to ensure smooth, consistent delivery of mental health crisis services;
• Assessing real-time needs and coordinate the deployment of mobile crisis teams to other hubs when additional support or staffing is required;
• Implementing and maintaining quality assurance processes to continuously improve the mobile crisis teams' effectiveness and participant care outcomes;
• Coordinating with law enforcement, emergency services, hospitals, and other community partners, in collaboration with the Mobile Crisis Unit Manager, to ensure seamless crisis response and referral pathways;

Compliance & Administration

• Ensuring all assigned programs operate in accordance with CSP principles;
• Conducting regular audits of documentation in conjunction with the Mobile Crisis Unit Manager, ensuring accuracy, compliance, and completeness according to regulatory standards;
• Assist preparing the Mobile Crisis Unit for licensing reviews and inspections by ensuring all protocols, procedures, and documentation comply with regulatory standards; and
• Tracking and reporting key performance indicators (KPIs) related to response times, service delivery, and participant outcomes.

Westmoreland Community Action is a non-profit organization that works to connect individuals and families to opportunities and resources throughout the community to improve their quality of life and help to reduce poverty in the community. This is accomplished through housing, counseling, support, education, intervention, collaborations, partnerships, information, referrals, and networking.

Mental health crisis services are provided 24 hours per day, 7 days per week in an effort to provide support, resources, and crisis intervention to individuals and families experiencing a crisis, or know someone who is. Calls are answered by a trained crisis worker who will identify the crisis and assist with support, offer resources about community services, and treatment providers. The Mobile Crisis Team provides face-to-face intervention, assisting those in crisis during a variety of situations, addressing such issues as suicidal and homicidal ideation, concern for friend or family members, and behavioral health concerns. Mobile Crisis services are available to adults, children, and adolescents in Westmoreland County who require face-to-face intervention in the community.

Qualifications:

• Bachelor’s degree with major course work in either sociology, social work, psychology, gerontology, criminal justice, theology (with emphasis in pastoral counseling), nursing, counseling, education or a related field or at least 12 college credits in any if the above disciplines.
• Five (5) years previous casework experience with the demonstrated ability to oversee management of Crisis Programs, or similar experience in another work setting.
• Direct experience in crisis intervention with the ability to assess crisis situations, respond by providing appropriate counseling, assist in resolving crisis situations and arranging for efficient referral and follow-up services.
• Knowledge of counseling skills.
• Ability and willingness to work various shifts.
• Knowledge of and ability to work with Microsoft Word and Access programs helpful.
• Must possess a valid PA driver’s license, $15,000/$30,000 bodily liability auto insurance, and a reasonably clean driving record.
• Must be able to provide or successfully obtain child abuse, state police, fingerprint-based criminal background, and sex offender registry clearances.

Annual salary based on years of experience: $51,750.40 - $56,638.40 ($24.88 - $27.23 per hour).

Benefits:

• 100% Employer paid dental, vision, life insurance, short-term disability, and long-term disability polices,
• ICHRA health plans – Using an allowance, choose the best plan for you,
• 16 paid holidays,
• 10 days of vacation in first year of employment,
• Sick time,
• 8% retirement match after 1 year and 1000 hours of service,
• Mileage reimbursement,
• Time and a half for holidays worked.

Westmoreland Community Action (WCA) is committed to recruiting and retaining a diverse workforce that reflects our community and those that we seek to serve. If you, in good faith, believe that you are qualified to succeed in this position, we encourage you to apply. Please include a cover letter to tell us about your unique qualifications for the position. Our hiring manager will review your application and, if interested, will contact you regarding next steps.

REQUIREMENTS NECESSARY TO SAFELY PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION OF CRISIS OPERATIONS & COMPLIANCE COORDINATOR:

Physical requirements - Push/pull, lift/move up to 25 pounds.

Manual dexterity - Perform moderately difficult manipulation - typing, filing, and writing.

Coordination - Perform tasks, which require foot and/or hand/eye coordination - driving a car, typing data entry.

Mobility - Walk, stand, sit for prolonged periods of time, drive.

Speech - Articulate with extreme accuracy - employee/participant relations, phone contact.

Vision - Read small print, drive a car.

Hearing - Receive verbal instructions, answer phones, intercom, communicate with staff/participants.

Concentration - Able to concentrate on fine detail with some interruption.

Attention span - Able to attend to task function for more that 60 minutes.

Conceptualization - Able to understand and relate to theories behind several related concepts.

Memory - Able to remember multiple verbal and written task assignments given at beginning of a period extending over long period of time.

Environment Conditions - Indoor/outdoor work.